Terms & Conditions

1. Agreement and Scope

These Terms govern your use of Reserv.Now software, APIs, website, and related services (collectively, the "Service"). By creating an account, using the platform, or accepting an order/checkout, you agree to these Terms.

If you accept on behalf of an organization, you confirm you have authority to bind that organization.

These Terms apply to all user types, including account owners/admins, staff members, and booking customers who interact with the Service.

2. Account Roles and Responsibility

Owners/admins can manage businesses, billing, staff, services, schedules, and configuration. They are responsible for all activity under their account, including actions by authorized users, invited staff members, and users who gain access due to credential or device security practices.

Staff members are invited by owners/admins and granted portal access. Staff must accept the applicable legal terms on first sign-in. The inviting owner/admin is responsible for the appropriateness and permissions of each staff invitation.

Booking customers interact with the Service through public booking pages without creating an account. By submitting a booking request, customers agree to these Terms and the Privacy Policy.

3. Subscription, Licences, and Billing

A licence represents one active business location unless an order form states otherwise. You may not run more active businesses than your current licence entitlement.

Paid subscriptions renew automatically at the selected billing interval unless cancelled. Fees are billed in advance unless explicitly stated otherwise.

Fees are exclusive of applicable taxes. You are responsible for applicable VAT and other taxes not based on Reserv.Now net income. Where VAT registration details are provided, Reserv.Now will validate them and reflect applicable tax treatment on invoices.

All payments are processed by Stripe. By subscribing, you also agree to Stripe's Terms of Service.

4. Trial Terms

Trial plans may include licence caps and feature constraints. Trial durations and included limits are shown in-product or in an order form.

Reserv.Now may change future trial offers. Existing accepted trial commitments continue for their committed period.

At the end of a trial period, the account may be paused or converted to a paid subscription depending on the plan configuration. Bookings may be suspended for accounts without an active paid plan or trial.

5. Upgrades, Downgrades, and Cancellation

Licence upgrades normally take effect immediately and may result in prorated billing.

Licence downgrades and subscription cancellations are end-of-billing-period unless explicitly agreed otherwise.

If active businesses exceed the reduced licence count, you must select businesses for de-activation in the reduction workflow before the reduction can be scheduled.

De-activated businesses may be archived and later deleted under retention windows shown in-product and/or in your agreement.

6. Refunds

Subscription fees are non-refundable except where required by applicable law or expressly agreed in writing. Prorated credits may apply for mid-cycle downgrades at Reserv.Now's discretion.

If Reserv.Now terminates your account for reasons other than breach, you may be entitled to a pro-rata refund of prepaid unused fees for the remainder of the billing period.

Disputed charges should be raised with billing@reserv.now within 30 days of the charge date.

7. Transactional Communications

By using the Service, you consent to receive transactional emails necessary for service operation, including but not limited to:

• one-time passcodes (OTP) for authentication and booking verification;
• booking confirmations, modifications, and cancellation notices;
• staff invitations, schedule updates, and shift notifications;
• billing receipts, payment failures, and subscription status changes;
• security alerts and account activity notifications.

These communications are integral to the Service and cannot be opted out of while maintaining an active account or pending booking.

8. Acceptable Use and Compliance

You must not use the Service to violate law, infringe rights, or abuse the platform.

• no malware, unauthorized access attempts, or interference with service integrity;
• no unlawful, deceptive, or abusive customer communications;
• no use that violates sanctions/export controls or anti-money-laundering laws;
• no automated scraping, crawling, or bulk access to the Service or its APIs beyond normal product usage;
• no circumvention of rate limits, authentication mechanisms, or access controls.

You are responsible for your customer-facing disclosures, consent collection, and jurisdiction-specific compliance duties.

9. API and Automated Access

Public-facing endpoints (such as booking availability and booking submission) are provided for normal product use. Reserv.Now reserves the right to rate-limit, throttle, or block automated or abusive access patterns without notice.

Programmatic access beyond normal browser-based usage requires prior written authorization.

10. Third-Party Services and Dependencies

Reserv.Now integrates with third-party providers including but not limited to Stripe (payments), Supabase (infrastructure), Resend (email delivery), Vercel (hosting), PostHog (analytics), and Google Maps (geolocation). Third-party outages, policy changes, or service disruptions may affect your service experience.

Your use of third-party services is subject to those providers' own terms and policies. Reserv.Now is not liable for third-party service failures.

11. Customer Data and Privacy

As between the parties, you retain ownership of your customer and operational data. You grant Reserv.Now a limited licence to process data to provide, secure, support, and improve the Service.

Data processing is governed by the Privacy Policy. For enterprise requirements, a Data Processing Agreement (DPA) may apply via your order form.

12. Intellectual Property

Reserv.Now and its licensors retain all rights in the platform, software, and documentation. No rights are granted except as expressly stated in these Terms.

If you provide feedback, you grant Reserv.Now a worldwide, royalty-free right to use it to improve the Service.

13. Confidentiality

Each party must protect the other party's confidential information with reasonable care and use it only for permitted contractual purposes.

Confidentiality obligations do not apply to information that is publicly available, independently developed, rightfully received from a third party, or required to be disclosed by law or legal process.

14. Warranties and Disclaimers

The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. Except as expressly stated, Reserv.Now disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Reserv.Now does not warrant that the Service will be uninterrupted, error-free, or free of harmful components. You acknowledge that no software system can guarantee absolute reliability or security.

15. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits/revenue, lost data, business interruption, or cost of substitute services.

Each party's aggregate liability under these Terms is limited to fees paid/payable by you to Reserv.Now in the 12 months before the event giving rise to liability, or USD $100, whichever is greater.

16. Indemnity

You will defend and indemnify Reserv.Now against third-party claims arising from your unlawful use, customer content/communications, breach of these Terms, or violation of applicable law.

17. Suspension and Termination

Reserv.Now may suspend access for security risk, legal requirement, non-payment, or material breach. You may terminate by cancelling your subscription and discontinuing use.

On termination, access may end immediately or at period end (depending on trigger). Data export rights and deletion schedules follow your plan and retention policy.

Sections that by their nature should survive termination (including limitation of liability, indemnity, confidentiality, and governing law) will survive.

18. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, internet or telecommunications failures, power outages, or third-party infrastructure failures.

The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than 60 days, either party may terminate the affected services upon written notice.

19. Assignment

You may not assign or transfer these Terms or your rights under them without Reserv.Now's prior written consent. Reserv.Now may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided the assignee agrees to be bound by these Terms.

20. Governing Law and Disputes

Unless your order form states otherwise, these Terms are governed by DIFC law and disputes are subject to DIFC Courts jurisdiction.

21. Changes to These Terms

Reserv.Now may update these Terms. Material updates will be notified by reasonable means (for example in-product notice or email) at least 14 days before the effective date. Continued use after the effective date means acceptance of updated Terms.

If you do not agree to updated Terms, you may terminate your account before the effective date.

22. Severability

If any provision of these Terms is held unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, together with the Privacy Policy, any applicable order form, SLA, and Security Addendum, constitute the entire agreement between you and Reserv.Now regarding the Service. They supersede all prior agreements, proposals, and representations relating to the subject matter.

24. Related Documents

• Privacy Policy
• Service Level Agreement (where applicable)
• Security Addendum (where applicable)

25. Contact

Legal inquiries: legal@reserv.now

Billing inquiries: billing@reserv.now